Returns of bike parts are only accepted within 15 days of when you receive your order. We will only refund returns of parts with ALL ORIGINAL PACKAGING AND MATERIALS. We are not responsible for return shipping.
If you are not happy with your order please follow these steps for returns and exchanges:
- Complete the online return form at the bottom of the page with your full name and email. Also include your order number and reason for return/exchange in the message box and we will contact you as soon as we receive your request.
- Indicate which items you would like to return, referring to the item numbers and quantities included in your package’s invoice.
- Securely package your items and double check the return form for accuracy.
- We recommend USPS for the cheapest option, or use your preferred shipper. Please request a tracking number and insurance. We are not responsible responsible for any lost or damaged items during shipping.
- Ship item to provided address.
- We will provide the refund back to your account in the original payment form in 1-3 days upon receiving the item.
For exchanges we are only able to exchange the same style for a different color or size. If you would like a different item, place an order for the new item and complete the return form for a refund.